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Toshiba Complaint - Broken products - Satellite Laptop
Toshiba Complaint

Toshiba Complaint

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Broken products - Satellite Laptop


1.The first time I got the laptop it came broken. The battery fell right out and parts were sticking out on the bottom. Returned and bought a new one instead of waiting the MONTH it would take for them to verify my return and start processing a replacement order.
2.They didn't return the insurance policy or transfer it over to the new computer per my request. I asked at least 3 representatives about it when I began to suspect it hadn't been done and was lied to saying it had been done. In short- it was fraud- they tried to take over $400.
3. Also they put the computer under another individuals name who had absolutely nothing to do with the purchase- which I discovered during my attempts to register the computer. "Well mam' i'm looking at the computer in my lap and the $1700+ charge on my credit card- would you like to tell me again that this isn't my computer?"
4.Computer #2: Massive Failure. Although plugged into a working outlet the computer refused to take in power- thus it died. Turns out not only is there a problem with the battery but there is also a problem with the motherboard. Computer had to be wiped and factory settings restored. I'm not allowed to run the computer with the battery in it so I'm attached to the wall.
5. The second computer isn't even a month old.
6. Customer service will not accept returns on all of the products they sold me at the time I purchased this computer.

To say Toshiba 's customer service is incompetent would be kind. Of the 15 people I've spoken to in Sales, customer service, and tech support over the purchase of these 2 computers the only people that have been helpful were tech support. Customer service is rude and don't know their own policies. They also have over 30 min wait times (with std. bad music) and when you ask to speak to another sales representative or manager they can't transfer you and suggest that you call back, wait the requisite 30 min and "hope you get another sales representative".

Overall a waste of $4000+ in under a month."


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